Looking for documentation on PROe version 3, released in April of 2012? Please visit our current documentation.
Settings
Overview
On the Settings page you can view all of your PRO Servers and edit server-level settings including storage, alerts, reports and maintenance. You can also disable and enable servers and access storage and mount point information.
View Storage
Reference Diagram
| Setting | Description |
|---|---|
| a | Local Storage |
| Status | Indicates the current status of this mount point. To enable/disable this mount point, click the link. NOTE: This action takes place immediately. You will not receive a confirmation message. |
| Active Sessions | The number of backups currently backing up to this mount point. |
| Computers | The number of computers using this mount point as a destination. |
| Space Free | The amount of disk space not in use. |
| Space Used | The amount of disk space used. |
| Write Speed | Write speed for this mount point in MBs per second. |
| b | Attached PRO Server |
| Hostname | Location / name of the server to which you are backing up. |
| Active Sessions | The number of backups currently backing up to this mount point. |
| GUID | Computer ID for this server. |
| Registration Key | CrashPlan PRO registration key associated with this account. |
| Computers | Number of computers backing up to this location |
| Space Used | Amount of disk space used. |
To manage mount point settings, click the Manage Storage link.
Add Storage
Use the Add Storage command to set up a new storage location as part of the “Service Provider” model of CrashPlan multi-server solutions. The new location can be a local directory or another PRO Server.
Storage Devices
The Storage Devices page displays the devices (including unused volumes) that you can specify for storage.
Attach PRO Server
The admin of the master PRO Server uses the Add Storage command to identify the PRO Server to attach.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Type | Type of storage. |
| Attach PRO Server - Remote attached server provided by another organization. | ||
| b | Name | Name you want displayed as a storage destination. Important: If you are switching from a PRO Client as destination to a PRO Server destination, do NOT use the same name at the PRO Client. |
| c | Hostname | Hostname of the host. |
| d | Remote PRO Server GUID | GUID for the PRO Server that you want to attach. |
| e | Remote Registration Key | 16-character key provided by the owner of the PRO Server that you want to attach. |
| f | Save | Saves your changes. |
| g | Cancel | Ignores your changes. |
Consideration
You need to specify a network address before you will be able to save your changes.
Related Article
Local Directory
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Type | Type of storage. |
| Local Directory - Folder connected to the current server. | ||
| Attach PRO Server - Remote attached server provided by another organization. | ||
| b | Name | Name you want displayed as a storage destination. |
| c | Root Folder for Mount Point | Location of connected storage. |
| d | Note | Comments. (optional) |
| e | Save | Saves your changes. |
| f | Cancel | Ignores your changes. |
Edit Server Settings Commands
Use the Edit Server Settings command when you want to change server settings. From the Settings page, you can view and change the following categories of settings:
- General - View/edit the server name, hostname or website URL. You can also specify the mount point for new computers, specify whether or not computers should automatically be offered as destinations, use a secure SSL to manage the application, and specify how long to retain deactivated backup archives.
- Network Addresses - Configure two different hostnames or addresses to a single server and push changes down to clients. For example, you can use both internal and external DNS names.
- Alerts - Specifying conditions for which alerts will be sent.
- Reports - View/edit settings for how often backup reports should be sent and to whom.
- Mail - View/edit settings identifying the email host.
- LDAP - Enable/disable LDAP authentication.
- Superuser - View/edit username and password for logging in as a Superuser.
The SuperUser permissions include the ability to view and edit all organization info. - Manager - View/edit username and password for logging in as a Manager.
The Manager permissions include the ability to view organzation info. - Security - Specify archive encryption security settings.
General
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Server Name | Rename the server by entering a new server name. IMPORTANT: If you are switching from PRO Client as a destination to PRO Server as a destination, do NOT enter the same name as the PRO Client. |
| b | Website Protocol, Host and Port | Complete URL for host and port of the PRO Server's web address. Displayed in the client and in emails any time a link is presented. |
| c | Mount Point for New Computers | Choose a new mount point to which to associate new computers. |
| d | Usernames are email addresses | Indicates whether CrashPlan PRO can accept email addresses as usernames. |
| Checked - Accepts email addresses as usernames. | ||
| Unchecked - Allows usernames that are not email addresses. | ||
| e | Auto-Offer Computers as Destinations within an Account | Indicates whether or not you want new computers in this account to automatically be displayed as available destinations within this account. |
| f | Require HTTPS (SSL) for Manage app | Indicates that you want the PRO Server admin console to use SSL. |
| g | Text only system alerts | Indicated that you want CrashPlan PRO to format system alerts as text-only. Use this option if your mail server has trouble displaying formatted messages. |
| h | Text only admin alerts | Indicated that you want CrashPlan PRO to format system alerts as text-only. Use this option if your mail server has trouble displaying formatted messages. |
| i | Retain backup archives for | Number of days deactivated backup archives can be retained. |
| k | Maintain archives every | Frequency with which archives are maintained (deleted files retention period expired, older versions beyond the specific removed, and deactivated users retention period has expired. |
| k | Web Restore User Limit | Size of archive that a user can restore using the Web Restore feature. |
| l | Web Restore User Limit | Size of archive that an admin can restore for a user with the Restore Files command in the admin console. |
| m | Save | Saves your changes. |
| n | Cancel | Ignores your changes. |
Retain deactivated backup archives for
Once a computer becomes inactive it's backup archives are scheduled for deletion. A setting of 30 means the backup archive will be removed 30 days after deactivation.
There are 3 ways a computer may become inactive:
- An administrator deactivates an org - this will result in all users and their computers becoming inactive
- An administrator deactivates a user - this will result in all their computers being marked as inactive
- An administrator deactivates a specific computer - the archive will be marked inactive
LDAP directories may automate the task of deactivation by the administrator
- Note: You may manually remove an archive at any time from a mount point to remove it.
- Note: Deselecting a backup destination immediately removes the backup archive.
Network Address
Use the Network Addresses to specify the primary and secondary network addresses that clients and/or other servers use to connect to this server.
If no address is specified, clients and/or other servers will use the address(es) that they have on record.
NOTE: Take care setting network addresses. Specifying invalid network addresses causes clients and/or servers to disconnect and fail to reconnect.
Reference Diagram
| Server Alerts | Description | |
|---|---|---|
| a | Primary Network Address | Enter this server's primary hostname or IP address and port. |
| b | Secondary Network Address | This server's secondary hostname or IP address and port |
| c | Confirm > | Displays network address information for you to verify. |
| d | Cancel | Ignores changes. |
Alerts
Use the Alerts command to specify settings for the conditions when you want to be alerted. You can also specify to whom alerts should be sent.
Reference Diagram
| Admin Server Alerts | Description | |
|---|---|---|
| a | Warning when free space less than | Enter the amount of free disk (in GB) that when reached you want to receive a warning. |
| b | Critical reminder when free space less than | Enter the least amount of free disk (in GB) that when reached you want to receive a critical reminder. |
| c | Warning when free license count falls to | Enter the amount of remaining license(s) that when reached you want to receive a warning. |
| d | Critical reminder when free licenses fall to | Enter the least number of licenses that when reached you want to receive a critical reminder. |
| e | Server Alert Email Addresses | Enter the email address to whom alerts should be sent. |
(Note that the default settings can be overridden by each org)
| Admin Backup Alerts | Description | |
|---|---|---|
| f | Warning if no backup for | Enter the number of days after which a warning should be sent if the computer has been unable to connect. |
| g | Critical reminder if no connection for | Enter the number of days after which a critical warning should be sent if the computer has been unable to connect. |
| h | Send Connection Alerts to Org Managers | Check this box to send connection alerts to organization managers. |
| i | Send Connection Alerts to Parent Org Managers | Check this box to send connection alerts to parent organization managers. |
| j | Additional Connection Alert Email Addresses | Enter the email addresses of additional users who should receive connection alerts. |
| Admin Corruption Alerts | Description | |
|---|---|---|
| k | Send Corruption Alerts to Org Managers | Check this box to send corruption alerts to organization managers. |
| l | Send Corruption Alerts to Parent Org Managers | Check this box to send corruption alerts to parent organization managers. |
| m | Send Corruption Alerts to Users | Check this box to send corruption alerts to users. |
| n | Corruption Alert Email Addresses | Enter the email addresses of additional users who should receive corruption alerts. |
| o | Save | Saves your changes. |
| p | Cancel | Ignores your changes. |
Reports
Use the Reports command to specify settings for the conditions when you want to receive reports. You can also specify to whom reports should be sent.
Reference Diagram
(Note that these settings can be overridden by each org)
| Item | Description | |
|---|---|---|
| a | Send Backup Report every | Enter the frequency (in days) for sending a Backup Report. |
| b | Send Reports to Org Managers | Check this box to send the Backup Report to users with Manager status. |
| c | Send Reports to Parent Org Managers | Check this box to send the Backup Report to manager of the parent org only. |
| d | Additional Report E-mail Addresses | Send the Backup Report to the email addresses you enter in the text box. |
Daily Accounting
Use the Daily Accounting command to specify when you want the Nightly Usage Accounting and Reports to run.
Tips for running reports:
- Click the Measure usage now link if you want to run a report immediately without waiting the scheduled time.
- After clicking this link, the report will run in the background. Results will be emailed to you when the report is finished. The page itself will not update when the report begins or finishes.
- Use 24-hour military time when entering the time.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Status | Indicates whether or not the daily accounting operation is running. To stop measuring usage that is already in progress, click the Daily Accounting command in the navigation menu. |
| b | Measure Usage Now | Link to start measuring usage. |
| c | Run nightly at | Time when usage is measured. |
| d | Submit | Save changes. |
| e | Cancel | Ignore changes. |
Reference Diagram
With the Internal option set, the Mail Settings screen looks like this:
| Item | Description | |
|---|---|---|
| a | Default Sender Address | Email address that appears in the “From:” field in emails sent by CrashPlan PRO. |
| b | Internal | Indicates an internal host and hides external host options. |
| c | External | Indicates an external host and displays external host options. |
| d | Debug | Indicates whether or not you want to view mailserver debugging information in the PRO Server window. |
| e | Test Recipient | (Optional) Enter the email address to which you want to send a test CrashPlan PRO email message. |
| f | Test and Save | Verifies that hostname is valid. |
| g | Cancel | Ignore changes. |
With the External option set, the Mail Settings screen looks like this:
| Item | Description | |
|---|---|---|
| a | Default Sender Address | Email address that appears in the “From:” field in emails sent by CrashPlan PRO. |
| b | Internal | Indicates an internal host and hides external host options. |
| c | External | Indicates an external host and displays external host options. |
| d | SSL | Indicates whether or not this host uses SSL. |
| e | Hostname | Mail server host name. port is optional. (e.g. mailserver.com:255) |
| f | Username | (Optional) Enter the user name to log into this host. |
| g | Password | (Optional) Enter the password to log into this host. |
| h | Debug | Indicates whether or not you want to view mailserver debugging information in the PRO Server window. |
| i | Test Recipient | (Optional) Enter the email address to which you want to send a test CrashPlan PRO email message. |
| j | Test and Save | Verifies that hostname is valid. |
| k | Cancel | Ignore changes. |
LDAP
Reference Diagram
(Note that if you turn on LDAP, it doesn't have to be server-wide. Orgs can choose to opt-out from the servers LDAP settings)
| Item | Description | |
|---|---|---|
| a | Authenticate with LDAP | Check this box if you want to use LDAP authentication. LDAP settings remain hidden until you click the check box. |
| b | URL (including search base) | Ask your LDAP administrator if you are not sure what this is. Example: ldap://ldap.mycompany.com:389/dc=mycompany,dc=com |
| c | Registrants not found in LDAP | Specifies action to take for users whose username is not found in LDAP database. Choose: |
| Deny - if you want to prevent this user from logging in. | ||
| Register in - if you want the user to be moved to a specific where he will be allowed to log in. | ||
| d | Follow Referrals | Indicates how you want to resolve PartialResultExceptions |
| Checked - Follows referrals in the event of PartialResultExceptions | ||
| Unhecked - Does not follow referrals in the event of PartialResultExceptions | ||
| e | Bind anonymously | Some LDAP installations allow you to search anonymously. Uncheck to see the next two fields. |
| Bind DN - An authorized “Distinguished Name” (that is allowed to search) | ||
| Bind Password - The password to authenticate the above DN (Distinguished Name) | ||
| f | Attribute Mappings | Click the Configure link to enter LDAP attributes. |
| g | Synchronize every x hours | Specify number of hours after which to run the background process that deactivates CrashPlan users that are no longer found in the LDAP database. |
| h | Auto-Accept Synch changes | Amount of time (in hours) after which synch changes will be accepted. |
| i | Synchonize now | Starts the background process that deactivates CrashPlan users that are no longer found in the LDAP database. |
| j | Save | Saves your changes and displays lookup fields. |
| k | Cancel | Ignores your changes. |
Attribute Mappings - Configure
| Item | Description | |
|---|---|---|
| a | Lookup Value | This will usually be an email address that you know exists in your directory. |
| b | User Password | (Optional) To fully test, we strongly recommend that test on at least one user with a password you know. Make sure you get a “match” message. |
| c | Test Lookup | Click to locate this user. |
| d | *Person Search String | Required to find the user. This uses the standard ldapsearch syntax. Here's a more complex example of what you could put into this field: (&(objectClass=Person)(mail=?)(|(status=E)(employeeType=C))) |
| e | Email Attribute | Enter attribute for email address. Use for push-installs with auto-register. |
| f | First Name Attribute | Enter attribute for first name. Use for push-installs with auto-register. |
| g | Last Name Attribute | Enter attribute for last name. Use for push-installs with auto-register. |
| h | Organization Name Attribute | Use only if you want to push-install and auto-register users into a PRO Server org that matches the value of this field. For example, one PRO Server customer uses the l (location) attribute. |
| i | Manage orgs using regular expression… | Click to display only the regular expression fields. |
| j | Organization name using regex | Enter the organization name using regex syntax. |
| k | Manage orgs using an LDAP attribute | Click to display only the LDAP attribute fields. |
| l | Person Attribute in Group | Enter attribute for Person in this group. |
| m | Org Group Search | Enter your search using the following as an example: (&(objectClass=groupOfNames)(member id=?)) |
| n | User Status Attribute | Only needed if you don't delete former users from your LDAP database, but set a status instead. |
| o | User Status Regex | Required if a User Status attribute is set. If this regex matches the status value then the user is considered valid and will not be blocked from the system. |
| p | Submit | Saves your changes. |
| q | Cancel | Ignores your changes. |
Superuser
Use the Superuser page on the Servers menu to edit the default admin user (SYSADMIN permissions). Provide this user ID and password to those individuals whom you trust. You cannot remove the Superuser.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | First Name | Enter the first name of the user to whom you want to grant Superuser permissions. |
| b | Last Name | Enter the first name of the user to whom you want to grant Superuser permissions. |
| c | Superuser Username | Enter the Superuser username |
| d | Superuser Password | Enter the Superuser password |
| e | Password Verification | Re-enter the password to verify password |
| f | Save | Saves your changes. |
| g | Cancel | Ignores your changes. |
Manager
Reference Diagram
| Setting | Description | |
|---|---|---|
| a | First Name | Enter the first name of the user to whom you want to grant manager permissions. |
| b | Last Name | Enter the first name of the user to whom you want to grant manager permissions. |
| c | Block Login | |
| d | Manager Username | Enter the manager username |
| e | Manager Password | Enter the manager password |
| f | Password Verification | Re-enter the password to verify password |
| g | Save | Saves your changes. |
| h | Cancel | Ignores your changes. |
Security
Use the Security command on the Edit Server Settings menu to set the default encryption key policy for new users. You can also upgrade the security policy for existing users on this page.
After you upgrade the encryption policy, existing users will not be able to downgrade their policy.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Default Encryption Policy | Encryption policy |
| Account Password - The encryption key is secured with the account password. | ||
| Private key - Replaces the default encryption key with a new key that the user supplies. | ||
| b | Lock | Enforces the encryption policy to new AND existing users. Users cannot override this setting in the PRO Client. |
| NOTE: The options you select on the Security Settings page affect users' ability to restore their backups. In particular, locking an upgraded security setting deletes existing users' backup archives. As a result, you will be asked to confirm (c) this operation before it takes effect. | ||
Related Articles
Customize Alerts / Reports
Use the Customize Alerts / Reports command to edit the text in the templates for the alerts and warning messages. In addition, can edit the admin and user Backup Status Reports. Step-by-Step
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Available Templates | List of available templates |
| b | View Original Versions | Display unchanged templates |
| c | Edit | Displays Edit Template window |
| d | Cancel | Exit this page |
Edit Template
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Sender Email Address | Text that displays in the From: field of the email message |
| b | Subject | Text that display in the Subject field of the email message |
| c | HTML Template | HTML code that controls the formatting of the report |
| d | Text Template | Text that appears in the report |
| e | Save | Saves your changes |
| f | Cancel | Ignores changes and exits page |
Edit Default Destinations
Use the Edit Default Destinations command when you want to add or make changes to default backup destinations.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Name | Names of computers that are backup destinations for this user |
| b | Auto Start Backup | Indicates whether this computer will begin backing up immediately upon connecting |
| c | Stop Backups | Stops backups from this computer. Stopped backups can be restarted. |
| d | Remove | Removes selected computer as a destination option for all the clients in the org |
| e | Add new destination by GUID | GUID of specific computer to add as a destination |
| f | Auto-Start the new destination | Indicates whether or not backups should start automatically from this computer |
| Checked - Backups start automatically | ||
| Unchecked - Backups do not start automatically | ||
| g | Apply all changes to existing users | Indicates whether or not these new default settings affect current users in org and sub-orgs as well as new ones |
| Checked - Changes apply to new and existing users | ||
| Unchecked - Changed apply new users only | ||
| h | Save | Saves your changes. |
| i | Cancel | Ignores changes on this page. |
Effects of removing destination when Apply to Existing is also checked.
| Option | Effect | Deletes Backup Archives? |
|---|---|---|
| Auto Start | Indicates whether or not the clients granted this destination will automatically start backing up immediately | No |
| Stop Backups | Indicates whether or not backups running to this destination without canceling permission to use the destination | Yes |
| Remove | Removes the destination from the list | Yes |
Removing Destinations
Removing an active destination from existing computers will IMMEDIATELY remove all backup archives stored at that destination as soon as you click Save. You will not see a confirmation massage.
When you attempt to remove destinations AND apply that change to existing users, warnings appear in the Admin Console.
Edit Client Settings
These settings are the same as those that appear when you click Organization > Default Client Settings.
View System Logs
Use the View System Logs command to display system logs and view detailed records of backup activity. Instructions.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Log | Available logs. |
| b | Filter | Search string value on which you wish to filter. |
| c | Lines per page | Number of lines you wish to display on a page |
| d | Arrows | Scroll to a different page. |
| e | Page | Number of the page that you wish to see. |
View Maintenance Queue
Use the View Maintenance Queue page to maintenance activity and to view completed archives. Maintenance removes unwanted versions, releases unused space, and checks for bad blocks on disk. Data in bad blocks are requested again from the client so the archives are self-healed, usually without you having to know about it.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Refresh Rate | Rate this screen updates. |
| b | System Queue | Displays maintenance jobs started based on archive maintenance interval that is specified on the Settings page. |
| c | Stop | Link that stops current maintenance activity. |
| d | % | Throttle rate for selected queue. |
| e | User Queue | Displays maintenance jobs started when users clicks “Compact” in their PRO Client. These jobs take priority over those in the System Queue. |
| f | Stop | Link that stops current maintenance activity. |
| g | % | Throttle rate for selected queue. |
View Migration Queue
Use the View Migration Queue command to view a list of completed migration jobs. You can also remove a completed job from the list, adjust the refresh rate and change the work rate for migration jobs in the queue.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Refresh rate | Rate at which this screen updates. |
| b | Work rate | Processing rate for migration job. Increasing the work rate increases the CPUs dedicated to this operation and might affect the response times for other operations that are running. |
| c | Running | Removes the selected migration job from the queue and starts the next job in the list. |
Dump Database
Use the Dump Database command to change the location where the nightly database backup export is stored or to perform a database dump immediately. Exporting the backup database (backup archives plus CrashPlan settings) saves this information to a file.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Mount Point | Mount point to which database dump will be exported. |
| b | Save | Saves your changes. |
| c | Cancel | Ignores your changes. |
| d | Export database immediately | Performs database export without waiting for scheduled dump. |
Import Database
Use the Import Database command to import a database into CrashPlan PRO.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | File | Name of the file to import. |
| b | Browse | Browse to the file location. |
| c | Save | Saves your changes and begins importing the file. |
| d | Cancel | Ignores your changes. |
Edit Master Server
From the machine you wish to slave, use the Edit Master Server command to create a slave from a PRO Server.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Master Host and Port | The name of the PRO Server that you want slave. |
| b | Master GUID | Master GUID. |
| c | Save | Saves your changes and generates Registration Key needed by slave. |
| d | Cancel | Ignores your changes. |