This site hosts the documentation for CrashPlan PROe version 3.8.2010.
Looking for documentation on PROe version 3, released in April of 2012? Please visit our current documentation.
Looking for documentation on PROe version 3, released in April of 2012? Please visit our current documentation.
Table of Contents
Organizations
Overview
On the Organizations page you can view a list of organizations (and child orgs) for which you are authorized. Use the commands on the Organizations navigation menu to:
- Show All Users - to display all users
- Download to XLS - to download organization data as an xls file
- Add Organization - to add an organization
These commands appear when you select an organization
- View Restore Report - to display a report displaying previous restores
- Migrate Backup Archives - to move all backup archives for this org to a different mount point
- Edit Organization - to review and change the settings for this organization
- Default User Settings - to view or edit default user settings
- Default Client Settings - to view or edit default client settings
- Add User - to create a new user in this organization
- Add Child Org - to add an organization that is subordinate to the current organization
- Email Backup Report - to send an a backup report via email
Organizations List
The list of organizations displays the following information about the organizations that you can view.
Click a name in the list of organizations to view more detailed information about that org. When you view an organization, you can use the commands on the Organization navigation menu to perform organization-related tasks.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Name | Email address for this organization |
| b | Registration Key | Registration key for this organization |
| c | Date Created | Date when this organization was created |
| d | Clients | Number of clients backing up in this organization |
| e | Selected Size | Size of the files selected for backup |
| f | Archive Size | Amount of disk space used for backed up files |
| g | Avg Daily | Average number of backups each day |
| h | Alerts | Number of alerts sent |
| i | Filter | Links to orgs that begin with the letter you clicked |
| j | Deactivated | Filter to display only deactivated orgs |
Show All Users
Use Show All Users command when you want see a list of all the users associated with this org.
Click a name in the list of organizations to view more detailed information about that user. When user details are displayed, you can perform user-related tasks.
| Item | Description | |
|---|---|---|
| a | letter filters | Show usernames beginning with the selected letter |
| b | Deactivated | Show deactivated users |
| c | Alerts only | Show users with computers in a warning or alert state |
| d | Servers | Displays only if you are backing up to multiple servers. Choose the server that contains the data you want to see. All Servers displays data across all servers to which you are backing up. |
| e | Username | Email address for this organization |
| f | Clients | Number of active computers registered to this user |
| g | Selected | Total size of the files selected for backup |
| h | Complete % | Current % backed up |
| i | Total Stored | Size of backup archive as stored on the PRO Server |
| j | Comp % | Size of backup archive relative to total size of files selected |
| k | Last Backup | Last time any data was backed up to the PRO Server |
| l | Created | Date user was created |
| m | Month Delta | Change in archive size from the previous month |
| n | – | Displays the number of users |
Download Org List to .xls
Use the Download to XLS command to create an .xls file that you can open in in Excel.
Add a New Organization
Use the Add a New Org command to create a new top-most organization.
| Item | Description | |
|---|---|---|
| a | Organization Name | Unique name of new organization |
| b | Contact Information | Indicates whether or not contact information for this org is hidden or displayed |
| Hide - Org contact information is hidden | ||
| Show - Org contact information is displayed | ||
| c | Maximum Seats | Maximum number of seats allowed |
| d | Disk Quota - Archive Size (GB) | Maximum combined size of the user's archives (backup files) in this and child orgs in GB |
| e | Auto Offer Computers as Destinations within an Account | Identifies whether or not computers in this organizations are automatically available as destination |
| Checked - Computers show up automatically as destinations. With Auto Offer… selected you don't have to explicitly select computers as backup destinations | ||
| Unchecked - Requires that you explicitly select computers as backup destinations | ||
| f | LDAP Authentication | Indicates whether or not LDAP Authentication would use the settings specified on the Server Settings page on the Servers tab |
| Checked - LDAP Authentication uses Server settings | ||
| Unchecked - LDAP Authentication not use Server settings | ||
| g | Alerts and Report Notifications | Indicates whether or not alerts and reports is to use the settings specified on the Mail and Alert settings on the Servers tab |
| Use Server Defaults - Uses Alerts and Reports settings on the Servers tab | ||
| h | Customize | Allows admin to enter specific Alerts and Reports settings |
| i | This organization has agreed… | Accepts Terms and Conditions on behalf of all users in your org |
| j | Save | Saves the changes you've made |
| k | Cancel | Ignores the changes you've made |
Organization Detail
For each org, this page displays the following information.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Email address for this organization | |
| b | Clients | Number of clients backing up in this organization |
| c | Selected | Size of the files selected for backup |
| d | Backed Up % | Percentage of users backing up |
| e | Stored | Size of the files selected for backup |
| f | Comp % | Size of backup archive relative to total size of files selected |
| g | Last Backup | Average number of backups each day |
| h | Added | Date user was created |
| i | Month Delta | Change from previous month |
| j | Deactivated | Display only deactivated users |
| k | Alerts Only | Display only those users receiving alerts |
| l | Data Volume | Backup size over the last 30 days |
View Restore Report
Use the View Restore Report to see the results of restores in an organization. Dates shown in red did not complete.
Reference Diagram
| Item | Description | ||
|---|---|---|---|
| a | Filter By Email | Text in email address to display in report | |
| b | Page | Page number of current page | |
| c | Email of user who restored | ||
| d | GUID | GUID of computer whose data was restored | |
| e | Restore Date | Date of restore | |
| f | Files | Number of files restored | |
| g | Size | Size of restored files | |
Migrate Backup Archives
Use Migrate Organization Backup Archives command to migrate backup and consolidate all user data for this organization to a single mount point.
Reference Diagram
| Migrate Archive Options | ||
|---|---|---|
| Item | Description | |
| a | Source Mount Point | Current mount point. Read-only |
| b | Destination Mount Point | Target mount point |
| c | Priority | Indicates priority assigned to migration job |
| First - The job will take precedence over other jobs. The migration job must complete before other jobs begin | ||
| Last - Other jobs take precedence over the migration job. Other jobs in the job queue must complete before migration jobs starts | ||
| d | Include Child Orgs | Indicates whether or not to include child orgs in the migration |
| Checked - Migrate child orgs | ||
| Unchecked - Migrate parent orgs only | ||
| d | Cancel | Ignores changes on this page |
| e | Migrate | Starts migrating your archive |
Edit an Organization
Use the Edit Organization command to review and change the settings for this organization.
Reference Diagram
Note that these fields are the same as the ones you completed when you first created the org.
| Item | Description | |
|---|---|---|
| a | Organization Name | Unique name of new organization |
| b | Contact Information | Indicates whether or not contact information for this org is hidden or displayed |
| Hide - Org contact information is hidden | ||
| Show - Org contact information is displayed | ||
| c | Maximum Seats | Maximum number of seats allowed |
| d | Disk Quota - Archive Size (GB) | Maximum combined size of the user's archives (backup files) in this and child orgs in GB |
| e | Auto Offer Computers as Destinations within an Account | Identifies whether or not computers in this organizations are automatically available as destination |
| Checked - Computers show up automatically as destinations. With Auto Offer… selected you don't have to explicitly select computers as backup destinations | ||
| Unchecked - Requires that you explicitly select computers as backup destinations | ||
| f | LDAP Authentication | Indicates whether or not LDAP Authentication would use the settings specified on the Server Settings page on the Servers tab |
| Checked - LDAP Authentication uses Server settings | ||
| Unchecked - LDAP Authentication not use Server settings | ||
| g | Alerts and Report Notifications | Indicates whether or not alerts and reports are to use the settings specified on the Mail and Alert settings on the Servers tab |
| Use Server Defaults - Uses Alerts and Reports settings on the Servers tab | ||
| h | Customize | Allows admin to enter specific Alerts and Reports settings |
| i | This organization has agreed… | Accepts Terms and Conditions on behalf of all users in your org |
| j | Save | Saves the changes you've made |
| k | Cancel | Ignores the changes you've made |
Default User Settings
Use the Default User Settings command on the Organization menu to set the user defaults for the encryption key policy, mount point and backup destinations for new users in an organization.
WARNING: The Default User Settings page is one of the most powerful in the PRO Server admin console. Be careful. A few clicks on this page can result in removing all of the backup archives for any computers belonging to the entire organizational tree.
| Item | Description | |
|---|---|---|
| a | Inherit Policy | |
| Checked - Inherited policy is displayed. Items and “b” and “c” are not available. | ||
| b | Default Encryption Policy | Encryption policy |
| Account Password - The encryption key is secured with the account password. | ||
| Private key - Replaces the default encryption key with a new key that the user supplies. | ||
| c | Lock | Enforces the encryption policy to new AND existing users. Users cannot override this setting in the PRO Client. |
| NOTE: The options you select on the Security Settings page affect users' ability to restore their backups. In particular, locking an upgraded security setting deletes existing users' backup archives. As a result, you will be asked to confirm this operation before it takes effect. | ||
| d | Mount point | List of available mount points |
| Automatic Server Selection/Default Mount Point - CrashPlan automatically selects a mount point | ||
| e | Inherit Default Destinations | Indicates whether this user will inherit the default destinations from the organization |
| Checked - Uses the default destinations | ||
| Unchecked - Displays information about available destinations and options for adding new destinations | ||
| f | Current backup destinations | Available destinations |
| g | Name | Names of computers that are backup destinations for this user |
| h | Auto Start Backup | Indicates whether this computer will begin backing up immediately upon connecting |
| i | Stop Backups | Stops backups from this computer. Stopped backups can be restarted. |
| j | Remove | Removes selected computer as a destination option for all the clients in the org |
| k | Add new destination from this org | List of client computers available in this organization |
| l | Add new destination by GUID | GUID of specific computer to add as a destination |
| m | Auto-Start the new destination | Indicates whether or not backups should start automatically from this computer |
| Checked - Backups start automatically | ||
| Unchecked - Backups do not start automatically | ||
| n | Apply all changes to existing users | Indicates whether or not these new default settings affect current users in org and sub-orgs as well as new ones |
| Checked - Changes apply to new and existing users | ||
| Unchecked - Changed apply new users only | ||
| o | Save | Saves your changes. |
| p | Cancel | Ignores changes on this page. |
| Option | Effect | Deletes Backup Archives (when Apply to Existing is also Checked) |
|---|---|---|
| Auto Start | Indicates whether or not the clients granted this destination will automatically start backing up immediately | No |
| Stop Backups | Indicates whether or not backups running to this destination without canceling permission to use the destination | Yes |
| Remove | Removes the destination from the list | Yes |
Removing Destinations
Removing an active destination from existing computers will IMMEDIATELY remove all backup archives stored at that destination as soon as you click Save. You will not see a confirmation massage.
When you attempt to remove destinations AND apply that change to existing users, warnings appear in the Admin Console.
Related Articles
Default Client Settings
Use the Default Client Settings command to specify default client preferences for an organization, including which files to include or exclude when backing up, plus security, network and general preferences.
See details about each of the items under Default Client Settings.
Reference Diagram
If Custom Config is not checked, the Default Client Settings window looks like this. In this case, you are viewing the Publish Default Client Settings window. In this window you can only publish (push down) settings to users and child orgs. You cannot make changes to the settings.
To make changes to settings, click the Custom Config button. The window in which you can make changes looks like this:
See details about each of the items under Default Client Settings.
Add User
Use the Add User command to create a new user in this organization.
Reference Diagram
| Item | Description | ||
|---|---|---|---|
| a | First Name | User's first name | |
| b | Last Name | User's last name | |
| c | Username | Username, if different from email address | |
| d | Email Address | User's email address - must be unique within the organization | |
| e | Password | User's password | |
| f | Password Verification | Re-enter password. Must match Password field exactly | |
| g | Email Communications | Indicates whether or not this user is to receive alerts and reports from CrashPlan via email | |
| Checked - User receives alerts and reports | |||
| Unchecked - User not receive alerts and reports | |||
| h | Disk Quota - Archive Size | Maximum size of backup archive in GB | |
| i | User Status | Indicates user status: | |
| Active - User is active, meaning this user's data is being backed up | |||
| Deactivated - User is no longer active and the user's backup data, computers and archives has been removed | |||
| j | Last Login Date | NA | |
| k | Current Roles | Roles assigned to this user. Click a role to move it to the Additional Roles list. | |
| l | Additional Roles | Roles you can assign to this user. Click a role to move it to the Current Roles list. | |
| m | Save | Saves your changes | |
| n | Cancel | Ignores changes | |
After you add a user, manage the user with the user commands.
Add Child Org
Use the Add Child Org command to create an org within an existing organization.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Parent ID | ID number of parent organization |
| b | Organization Name | Unique name of new organization |
| c | Hosted | Indicates whether or not this organization is being hosted by another PRO Server. |
| Checked - This organization is being hosted on another PRO Server. With the Hosted box checked, the Remote Master GUID field appears, in which you can enter the GUID for the master. In addition, several fields in the Settings area do not apply and are not displayed. | ||
| Unchecked - This organization is not being hosted on another PRO Server. | ||
| d | Contact Information - Show | Org contact information is displayed.  |
| e | Contact Information - Hide | Org contact information is hidden. |
| f | Maximum Seats | Maximum number of seats allowed |
| g | Disk Quota - Archive Size (GB) | Maximum combined size of the user's archives (backup files) in this and child orgs in GB |
| h | Web Restore User Limit | The maximum size of data that users can recover using Web Restore. |
| i | Web Restore Org Admin | The maximum size of data that admins can recover using Web Restore. |
| j | Usernames are email addresses | Determines whether email addresses are being used as usernames. Unhosted only. |
| Inherit Yes / No - Indicates that this setting (Yes or No) is being inherited from the parent organization. | ||
| No - Do not use email addresses as usernames. | ||
| Yes - Use email addresses as usernames. | ||
| k | Auto Offer Computers as Destinations within an Account | Identifies whether or not computers in this organizations are automatically available as destination. Unhosted only. |
| Inherit Yes / No - Indicates that this setting (Yes or No) is being inherited from the parent organization. | ||
| Yes - Allows other computers to automatically be available as backup destinations. | ||
| No - Other computers are not automatically available as backup destinations. | ||
| l | Text-only Admin Alerts | Indicates whether or not admin alert messages should be formatted (HTML) or sent as text. |
| Inherit Yes / No - Indicates that this setting (Yes or No) is being inherited from the parent organization. | ||
| Yes - Send text-only admin alerts. Use this option if your mail client has trouble displaying formatted text. | ||
| No - Send formatted admin alerts. Use this option if you mail client can display formatted text. | ||
| m | Use server settings for LDAP authentication | Indicates whether or not LDAP Authentication would use the settings specified on the Server Settings page. Unhosted only. |
| Checked - LDAP Authentication uses Server settings. | ||
| Unchecked - LDAP Authentication does not use Server settings. | ||
| n | Alerts and Report Notifications | Indicates whether or not alerts and reports use the settings specified on the Mail and Alert settings. Unhosted only. |
| Use Server Defaults - Uses Alerts and Reports settings on the Servers tab. | ||
| Customize - Allows admin to enter specific Alerts and Reports settings | ||
| o | This organization has agreed… | Accepts Terms and Conditions on behalf of all users in your org |
| p | Save | Saves the changes you've made. If you clicked “Hosted” check box, PRO Server generates a Registration Key that you provide to the owner of the master PRO Server. |
| q | Cancel | Ignores your changes. |
Email Backup Report
Use the Email Backup Reports command to send Backup reports for a range of dates to individuals in an organization.
Reference Diagram
| Item | Description | |
|---|---|---|
| a | Period Start Date | Start date |
| b | Period End Date | End date |
| c | Include Child Orgs | Indicates whether or not to include child orgs information in the report |
| Checked - Include child orgs | ||
| Unchecked - Exclude child orgs | ||
| d | Send Email To | Myself only - Sends report to current user |
| Org Managers - Sends report to users assigned Manager role in this organization | ||
| Additional Email Addresses - Additional users receiving report | ||
| e | Email Report | Send the Backup report |
| f | Cancel | Ignore changes on this page |