Looking for documentation on PROe version 3, released in April of 2012? Please visit our current documentation.
Computers
Overview
In the admin console, everything about computer storage and backup status is summarized by user.
- Click on a user to see summary information about all the computers associated with this user.
- Click on a computer to view detailed information about a user's particular computer. A list of computers is available for any user.
- Use the commands in the navigation menu to carry out operations on the computer you select. For example, click Maintain Archive to perform archive maintenance on a selected computer.
Tip: Paste GUID for any computer in the search box to jump directly to the computer detail screen.
Computer Attributes & Backup Destinations
When you click a computer the Computer Attributes and Backup Destinations screen opens. The top part of the screen displays information about the selected computer.
The bottom part of the screen displays information about the destinations to which this computer is backing up.
Reference Diagram
| Computer Attributes | ||
|---|---|---|
| Item | Description | |
| a | Name | Hostname |
| b | GUID | Crashplan-generated Global Unique Identifier |
| c | Internal Address | Address of this computer as seen by internal network |
| d | External Address | Address of this computer as seen by CrashPlan |
| e | Version | Current version of Crashplan |
| f | OS | Operating system running on this computer |
| g | PRO Server Mount | CrashPlan mount point |
| h | Status | Status can be either Active or Inactive |
| i | Last Connected | Date and time this computer last connected to CrashPlan |
Backup Destinations
Use the Backup Destinations command to display details about the destinations to which a user can back up. You can also indicate whether or not backups to a specific computer should begin automatically.
Reference Diagram
| Backup Destinations | ||
|---|---|---|
| Item | Description | |
| a | Use? | Indicates whether or not backups to this computerwill start automatically. |
| Checked - Selected computer is used as a backup destination. | ||
| Unchecked - Selected computer is not used as a backup destination. | ||
| b | Name | Hostname |
| c | GUID | Crashplan-generated Global Unique Identifier |
| d | # Selected | Total number files being backed up. See Backup File Selection |
| e | Size Selected | Size of files being backed up |
| f | % Complete | Status of backup |
| g | Stored | Size of backup archive (compressed) |
| h | Last Backup | Amount of time since last backup |
| i | Compress % | Compression of archive relative to original total size of files selected for backup |
| j | Last Connect | Date this computer last connected to CrashPlan |
| k | Created | Date of original archive |
| l | Remove | Clicking allows you to remove this destination. |
| Checked - Remove this destination. | ||
| Unchecked - This destination is available. | ||
| m | Save | Saves your changes. |
| n | Cancel | Ignores your changes. |
Backup Sources
Use the Backup Sources command to identify the computers that can back up to this one.
Add Backup Source
TIP: Copy a GUID to the Clipboard so that you can paste it in the by GUID box.
Reference Diagram
| Add Backup Source | ||
|---|---|---|
| Item | Description | |
| a | By email | Email address or username of the user whose computer will be backing up to this one. |
| b | All users from existing org… | Organization whose users you want backing up to this one. |
| c | By GUID | GUID of the computer you want backing up to this one. |
| d | Save | Saves your changes. |
| e | Cancel | Ignores your changes. |
Remove Backup Source
In the bottom part of the Backup Sources screen, you can view information about the computers that are backing up to this one. You can also remove computer as a source.
Reference Diagram
| Remove Backup Source | ||
|---|---|---|
| Item | Description | |
| a | – | Selected computer (if checked). |
| b | Username | Username associated with source computer. |
| c | Seats | Numbers of seats backing up under this username. |
| d | Selected | File size of backup selection. |
| e | Backed Up% | Percentage of selection that is backed up. |
| f | Stored | Total size of backup archive. |
| g | Comp% | Compression percentage. |
| h | Last Backup | Days since last backup. |
| i | Added | Date that archive was created. |
| j | Select task… | List of tasks. |
| k | Perform Task | Carries out selected task. |
Client Settings
Use the Client Settings command to specify preferences for this client, including which files to include or exclude when backing up, plus security, network and general preferences. If you do not want the client to change specific preferences, click the Read-only check box next to the setting.
Use the Client Settings command (available when you click a client computer tab) to specify this user's client preferences, including:
- File selection - files to include and exclude, including hidden system files to include or exclude when backing up
- General preferences - control CPU usage, when CrashPlan PRO runs and the default language
- Outbound backup - settings can affect the size of the backup archive, including how often versions are added and for how long versions are kept in your archive, as well as when deleted files should be removed
- Inbound backup - control whether to accept to backups from other computers, how often archives are run, and address on which to listen for backup connections
- Backup status and alerts - control when to receive alerts and status reports
- Security - control password access to the PRO Client Desktop
- Network - control network connection speeds
- Advanced backup settings - Additional setting that affect data de-duplication, compression, encryption, real-time backup, back up open files and WAN/LAN buffers size
Backup File Selection
- Be sure to enter only one expression on a line.
- Click the Regular Expressions link to view syntax examples.
- You cannot use substitution variables in the Regular Expression fields, items d, f, g and h.
- Asterisks (*) indicate a required selection.
| Item | Description | |
|---|---|---|
| a | Read-only | Indicates whether or not this user will be able to change these settings. |
| Checked - Setting is locked and not changeable by users. | ||
| Unchecked - Setting is unlocked and users can change it. | ||
| b | File Selection - Included files | String or path to identify the folders to include in backup. You can use substitution variables in this field. |
| c | File Selection - Excluded files | String or path to identify the folders to exclude from backup. You can use substitution variables in this field. |
| Item | Description | |
|---|---|---|
| a | Read-only | Indicates whether or not this user will be able to change these settings. |
| Checked - Setting is locked and not changeable by users. | ||
| Unchecked - Setting is unlocked and users can change it. | ||
| b | File Exclusion - Exclude patterns | File patterns to exclude that the user can view and change (provided Read-only is not checked). You can use Regular Expressions (REGEX) in this field. |
| Item | Description | |
|---|---|---|
| a | Admin File Exclusion - Visible exclude patterns | File patterns to exclude that are visible to the user. You can use Regular Expressions (REGEX) in this field. |
| b | Admin File Exclusion - Invisible exclude patterns | File patterns to exclude that are not visible to the user. You can use Regular Expressions (REGEX) in this field. |
| h | Admin File Exclusion - Hidden patterns | Entering patterns here does not exclude them from the backup. File patterns in this box are hidden by default in the file selection list, which prevents users from selecting or de-selecting them in the list. You can use Regular Expressions (REGEX) in this field. NOTE: Users can view these and system files generally hidden by the OS by clicking the Hidden File check box in the PRO Client UI. |
General Settings
Specify general client settings in the General Settings section.
| General Preferences | |||
|---|---|---|---|
| Item | Description | ||
| a | Read-only | Indicates whether or not users are able to change a settings. | |
| Checked - Users cannot change the setting. | |||
| Unchecked - Users can change the setting. | |||
| b | CrashPlan will always run | Indicate whether CrashPlan PRO is always running or at specific times. Note that if you want to run specific times, and click the read-only check box, not only is the user prevented from specifying that CrashPlan PRO will always run, but also that the user cannot change the run times, either. | |
| Checked - CrashPlan PRO is always running. | |||
| Unchecked - CrashPlan PRO will run only at specified times. | |||
| c | Run from: HH:MM | The time CrashPlan PRO starts running. | |
| d | Run to: HH:MM | The time CrashPlan PRO stops running. | |
| e | User is away when not active for: | Specifies the period of inactivity after which CrashPlan determines that the user is away. | |
| f | When user is away, use up to: | percent of CPU available when CrashPlan PRO detects no user activity. | |
| g | When user is present, use up to: | percent of CPU available when CrashPlan PRO detects user activity. | |
| h | Show full paths on the Backup tab | Checked - Indicates full path names will appear for file locations on the Backup tab in PRO Client. Unchecked - Hides full path names on the Backup tab. |
|
| i | Language | Indicates how CrashPlan PRO determines which language to use. | |
Outbound Backup Settings
The Outbound Backup settings control how often versions are added and for how long versions are kept in your archive.
| Item | Description | |
|---|---|---|
| a | Read-only | Indicates whether or not users are able to change a setting. |
| Checked - Users cannot change the setting. | ||
| Unchecked - Users can change the setting. | ||
| a | Backup frequency (new version) | Indicates how often CrashPlan PRO backs up an creates new versions of files in your archive. |
| b | Versions to keep from last week | Indicates which versions to keep from last week (not including today). |
| c | Versions to keep from last 90 days | Indicates which versions to keep from last 90 days (not including last week). |
| d | Versions to keep from last year | Indicates which versions to keep from last year (not including the last 90 days). |
| e | Versions to keep from previous years | Indicates which versions to keep from previous years (not including last year). |
| f | Remove deleted files after | Period after which deleted files (those that you delete using the OS or an application) are removed from the archive. Note: Choosing Never means that deleted files are never removed from the archive. Also this setting does not affect files that are deleted from being backed up. |
| g | Verify backup selection every | Indicates frequency for verifying files selected for backup. |
| h | Verify backup selection at | Indicates the time of day verification takes place. |
Inbound Backup Settings
The Inbound Backup settings control how whether to accept to backups from other computers, how often archives are run, and address on which to listen for backup connections.
| Item | Description | |
|---|---|---|
| a | Read-only | Indicates whether or not users are able to change these settings. |
| Checked - Users cannot change the setting. | ||
| Unchecked - Users can change the setting. | ||
| b | Accept inbound backups | Indicates whether or not clients can accept backups from other clients, i.e., acts as destinations. |
| Checked - Clients can accept backups. | ||
| Unchecked - Clients cannot accept backups. | ||
| c | Maintain archives every | Specifies how often archive maintenance runs for source archives stored on this computer. |
| d | Listen bind address and port | Address and port on which to listen for backup connections. |
Backup Status and Alerts
Use the Alerts and Notification settings to indicates conditions when CrashPlan will alert administrators.
| Item | Description | ||
|---|---|---|---|
| a | Read-only | Indicates whether or not users are able to change these settings. | |
| Checked - Users cannot change the setting. | |||
| Unchecked - Users can change the setting. | |||
| b | Delivery time | Time when notifications will be delivered. | |
| c | Send backup status email | Checked - Send email containing Backup Status. Unchecked - Do not send email containing Backup Status. |
|
| d | Send backup status email every | Indicates how often backup reports are sent. | |
| e | Send backup status Twitter | Checked - Send backup status via Twitter. Unchecked - Do not send backup status via Twitter. |
|
| f | Send backup status Twitter every | Indicates how often backup status is via Twitter. | |
| g | Warn me when not backed up via email | Checked - Send email containing warning. Unchecked - Do not send email containing warning. |
|
| h | Warn me when not backed up via email after | The number of non-backed up days after which the user will receive a warning message. This is the last of the two messages CrashPlan sends. | |
| i | Warn me when not backed up via Twitter | Checked - Send email containing warning. Unchecked - Do not send email containing warning. |
|
| j | Warn me when not backed up via Twitter after | The number of non-backed up days after which the user will receive a warning message. This is the last of the two messages CrashPlan sends. | |
| k | Alert when not backed up via email | Checked - Send alert email. Unchecked - Do not send alert email. |
|
| l | Alert when not backed up via email after | The number of non-backed up days that are not backed up after which the user will receive an email alert. This is the last of two messages CrashPlan sends. | |
| m | Alert me when not backed up via Twitter | Checked - Send an alert Tweet. Unchecked - Do not send warning email. |
|
| n | Alert when not backed up via Twitter after | The number of non-backed up days after which the user will receive an alert Tweet . This is the last of the two messages CrashPlan sends. | |
Security Settings
Use the Security Preferences settings to control access to the CrashPlan Desktop with passwords.
| Security Settings | ||
|---|---|---|
| Item | Description | |
| a | Read-only | Indicates whether or not users are able to change these settings. |
| Checked - Users cannot change the setting. | ||
| Unchecked - Users can change the setting. | ||
| b | Require password to access CrashPlan Desktop | Specifies whether or not a password is required to access CrashPlan Desktop. |
| Checked - Requires user to supply a password to CrashPlan Desktop. | ||
| Unchecked - Does not require user to supply a password to CrashPlan Desktop. | ||
Network Settings
Use the Network Preferences settings to control connectivity speed.
| Network Settings | |||
|---|---|---|---|
| Item | Description | ||
| a | Read-only | Indicates whether or not users are able to change these settings. | |
| Checked - Users cannot change the setting. | |||
| Unchecked - Users can change the setting. | |||
| b | Limit sending rate when away to | Specifies the limit of the send rate (in kbps) when the user is away from the computer. | |
| c | Limit sending rate when present to | Specify the limit of the send rate (in kbps) when the user is not away from the computer. | |
| d | TCP Packet TOS | Choose the TCP Packet quality from the list: Low, Normal, Reliability and Throughput. | |
| Low - Other programs have priority over your backup packets. | |||
| Normal - No special priority is assigned. | |||
| Reliability - Packets are process for reliability. This setting means you are willing to sacrifice speed for data integrity. | |||
| Throughput - Packets are processed as fast as possible. | |||
Advanced Backup Settings
| Advanced Backup Settings | ||
|---|---|---|
| Item | Description | |
| a | Read-only | Indicates whether or not users are able to change these settings. |
| Checked - Users cannot change the setting. | ||
| Unchecked - Users can change the setting. | ||
| b | Data de-duplication | Choose the setting from the list. |
| Automatic - Full compression is used when going over a slow internet connection, automatically switching to “minimal” when going direct to disk or over LAN. | ||
| Full - Requires a great deal of CPU power. Sacrifices CPU and speed for bandwidth and disk at destination. | ||
| Minimal - Requires far less CPU power. Speeds up initial backup typically 400% on a single processor system. | ||
| c | Compression enabled | Indicates whether or not compression is enabled. |
| Enabled - Attempt to compress new data if it appears to be compressible. | ||
| Disabled - Do not attempt to compress new data. | ||
| d | Encryption enabled | Indicates whether or not encryption is enabled. |
| Enabled - Encrypt data using 448-bit Blowfish encryption. | ||
| Disabled - Do not encrypt data. | ||
| e | Watch file system in real-time | Check this box for real-time backups. |
| Enabled - Listen for change events from OS. | ||
| Disabled - Do not listen for changes. Changes will be detected only during a nightly scan or when users press Scan. | ||
| f | Back up open files | Indicates whether or not to back up files that are open or in use at the time of backup. By default, CrashPlan backs up open files. |
| Enabled - Open files will be backed up. | ||
| Disabled - Open files will not be backed up. | ||
| These settings should already be set optimally. If you increase these you will increase the clients memory usage. | ||
|---|---|---|
| g | WAN Inbound Message Buffer | Size of WAN inbound message buffer. |
| h | WAN Outbound Message Buffer | Size of WAN outbound message buffer. |
| i | LAN Inbound Message Buffer | Size of LAN inbound message buffer. |
| j | LAN Outbound Message Buffer | Size of LAN outbound message buffer. |
Deauthorize
Use the Deauthorize command to deauthorize a computer. This logs the user out of the PRO Client and prevents the client from backing up, restoring or changing settings without logging in again. No archives are cleaned up when you deauthorize a computer. Deauthorize a computer when you suspect a computer has been misplaced, but perhaps cannot confirm that it is lost or stolen.
Reauthorizing a Computer
If the computer is found, instruct the user to re-log in.
Retrieve History Log
Use the Retrieve History Log command to obtain a log file of CrashPlan PRO and backup activity from this computer.
Reference Diagram
| Log File Options | ||
|---|---|---|
| Item | Description | |
| a | Log list | The log file you want to see. |
| b | Search Filter | The text for which you wish to search |
| c | Lines per page | The number of lines of the log file that you wish to see on a page. |
| d | Page navigation | The page number you wish to display. |
Retrieve Backup Log
Use the Retrieve Backup Log command to obtain a log file of CrashPlan PRO and backup activity from this computer.
Reference Diagram
| Log File Options | ||
|---|---|---|
| Item | Description | |
| a | Log list | The log file you want to see. |
| b | Search Filter | The text for which you wish to search |
| c | Lines per page | The number of lines of the log file that you wish to see on a page. |
| d | Page navigation | The page number you wish to display. |
Retrieve Restore Log
Use the Retrieve Restore Log command to obtain a log file of CrashPlan PRO and backup activity from this computer.
Reference Diagram
| Log File Options | ||
|---|---|---|
| Item | Description | |
| a | Log list | The log file you want to see. |
| b | Search Filter | The text for which you wish to search |
| c | Lines per page | The number of lines of the log file that you wish to see on a page. |
| d | Page navigation | The page number you wish to display. |
Retrieve Debug Log
Use the Retrieve Debug Log command to obtain a log file of CrashPlan PRO and backup activity from this computer.
Reference Diagram
| Log File Options | ||
|---|---|---|
| Item | Description | |
| a | Log list | The log file you want to see. |
| b | Search Filter | The text for which you wish to search |
| c | Lines per page | The number of lines of the log file that you wish to see on a page. |
| d | Page navigation | The page number you wish to display. |
Restart Backup Engine
Use the Restart Backup Engine command when you want to shutdown and restart the client backup engine (Also known as “background service”).
Scan Client Folders
Use the Scan Client Folders command when you want to force CrashPlan to look for changed files in this client's folders to backup.
Pause / Resume Backup
Use the Pause / Resume Backup command to temporarily halt a backup that is currently in progress or correspondingly resume a paused backup.
Find Client in Logs
Use the Find Client in Logs command to locate record of client activity in the system log file.
Mount Point
Use the Mount Point command to move all of this computer's data from the current mount point (Source Mount Point) to another mount point (Destination Mount Point).
| Mount Point Options | ||
|---|---|---|
| Item | Description | |
| a | Source Mount Point | Current mount point. Read-only. |
| b | Destination Mount Point | Target mount point. |
| c | Priority | Indicates priority assigned to migration job. |
| First - The job will take precedence over other jobs. The migration job must complete before other jobs begin. | ||
| Last - Other jobs take precedence over the migration job. Other jobs in the job queue must complete before migration jobs starts. | ||
| d | Cancel | Ignores your changes. |
| e | Migrate | Start migration. |
Maintain Archive
Use the Maintain Archive command to reclaim space in the back up archive after making changes to file selection or retention policies (such as how many versions to keep and how long to keep deleted files).
NOTE: It can be interrupted by backup operations.
The System Queue and the User Queue display the same type of information for their respective operations.
| Maintain Archive | ||
|---|---|---|
| Item | Description | |
| a | Refresh every | Interval at which screen refreshes. |
| b | Stop | Stops jobs in the selected queue. |
| c | – | Work rate. Click the link for the percent of CPU that you are willing to allow maintenance to consume. |
| d | Show Completed Jobs | Displays completed archive maintenance jobs. |
| e | Current Maintenance Jobs | List of maintenance jobs in progress. Jobs are identified by the mount point, account username and GUID. The status line indicates which operation is currently in progress, the percent complete, the number of files scanned. |
| f | Cancel | Cancels current maintenance jobs. |
Learn More
Maintain w/o Interrupt
Use the Maintain w/o Interrupt command to perform archive maintenance that takes precedence over all backup operations.
Learn More
Reset Archive
Use the Reset Archive command to remove backup data at this destination that originated from this location. If this client continues to back up to this destination the archive will restart from the beginning.
Deactivate Computer
Use the Deactivate Computer command to prevent someone from logging in to CrashPlan PRO from that specific computer and backing up. Also note deactivating a computer results in the loss of this user's archive on this computer. Use this command when a user confirms the loss of a computer.
An administrator can reactivate the computer from the admin console. Or the user can log in from another computer to restart backup or restore files.
Restore Files
Use the Restore Files command to select files to be restored. On the Restore page, you can specify where restored files should be saved, whether or not the restored file should be removed after 24 hours, and if you want to ZIP the restored files so you can download them. Regular users are limited to a 250MB cap. SYSADMIN users can restore any size and have the option to not zip up the data for download (critical for restoring multi-GB).
Reference Diagram
| Restore Files | ||
|---|---|---|
| Item | Description | |
| a | Folder / File tree view | Expand / Collapse folders to navigate to the files that you want restored. |
| b | Display deleted files | Displays deleted files in the tree view. |
| c | Folders Selected | Number of folders to be restored. |
| d | Files Selected | Number of files to be restored. |
| e | Total Size Selected | Size in bytes of data to be restored. |
| f | Calendar | Indicates the date from which you want files restored. |
| g | Restore to this location | Path to which you want restored files to be saved. |
| h | Remove the restored files after 24 hours? | Files remain on server indefinitely unless you specify that they should be removed in 24 hours. |
| i | Zip restored files for download? | Indicates whether or not restored files to be ZIP'd so they can be compressed for downloading. |
Data Volume
The Data Volume graph below the navigation menu displays the amount of data backed up each day for the last 30 days.
