Desktop and Remote Restore

Users can restore their own files from backups stored at other destinations. Using the PRO Client, you can restore files for any computer in your account to any computer in your account.

Remote Restore, also known as Admin Restore, refers to the PRO Server feature that allows administrators to restore files on behalf of the user.

1. On the source computer, click the Restore tab.
2. Choose the source computer.
3. Choose the destination.
4. Click the folder/file.
5. (Optional) Choose your version, location, replace option.
   Learn about restore options.
6. Click Restore.
   Enter the user's password if prompted.

1. On the source computer, in PRO Client choose the Restore tab.
2. Choose the source computer from which the file was backed up.
   All the computers you are backing up will be listed.
3. From the Backup destination list, choose the computer from which you want to restore.
4. In the Find files to restore… box enter the file name to restore.
   If you aren’t sure of the exact file name, enter the first few characters of the file name.
5. Click an empty box to restore that folder/file.
6. If there are multiple versions of the file you want to restore, click the Most Recent link.
   • Choose the date and time of the file you want restored.
   • Click Ok.
7. (optional) Click the Desktop link if you want to change the location where the restored file should go.
   Clicking the link cycles through your restore location options. You can send restored files to your desktop, to their original location on your computer or to another folder that you choose - in which case, click the default restore location (e.g., Desktop) to select a new location.
8. (optional) Click the Replace link, if you don’t want the restored files to overwrite the existing file.
   When you click the link the setting changes to Rename.
9. Click Restore.
10. (optional) Specify the location you want the restored files saved. The default is the desktop.
11. Click Restore.
    You will be prompted for the user's account or private password, or the encryption key.
12. Enter the password or encryption key.
13. Click Restore.
    The data you restored is saved to the location you specified.

• NOTE: You need the ADMIN and ADMIN RESTORE roles assigned you to restore files on behalf of another user.

1. In PRO Server, navigate to the user whose files you want to restore.
2. On the user page, click the computer to which you want the restored files to go.
3. On the navigation menu, click Restore Files.
4. Navigate to the files you want restored, and click its check box to restore that folder/file.
5. Click the check box to indicate whether or not you want the zipped files removed after 24 hours.
6. Click the check box to indicate whether or not you want the restored files zipped before downloading them.
7. Click Restore.
   You will be prompted for the user's account or private password, or the encryption key.
8. Enter the password or encryption key.
9. Click Restore.
   The data you restored is saved to the location you specified.

• Reference - PRO Client Restore
• Upgrading Security In PRO Client
• Upgrading Security In PRO Server