Resetting a CrashPlan Identity

This article explains how to reset a computer's CrashPlan PRO identity. Every computer within the CrashPlan universe has a globally unique computer identity (ID). Because CrashPlan's uninstaller does not reset this identity, there are times when you may need to assign your computer a new identity, for example, when:

• You have a new computer to which you've migrated your user data over from the old computer (for example, after using Migration Assistant) and the old computer is still running PRO Client
• You have cloned a Virtual Machine
• Support asks you to do this

1. Open PRO Client and double-click on the logo in the upper right corner.
   
   A text input area appears at the bottom of the application window.
   
2. In the input area, type: guid,restart
   The CrashPlan desktop closes.