Managing Passwords

When a user forgets his account password, you can recover it. If an administrator forgets a password, you can reset the password back to admin / admin. You can also change passwords.

Note that there is no way to recover if a user forgets his private password (if enabled). Read more here.

Use the Recover Password command if a user has forgotten his account password. This command sends an email message with a link to the Account page where the user can change his password.

1. Click the user name in the Organization list.
2. On the navigation menu, click Recover Password.
   You see a message indicating that a password recovery email has been sent. The link to that page remains active for one hour.

Use the My Profile page to change your password.

1. Click the My Profile tab.
2. In the Password field, enter the new password.
3. In the Password Verification field, re-enter the new password.

You can reset the SYSADMIN login back to admin / admin.

You will need the first 5 characters of your Master License Key.

sudo ./reset_admin_password.sh MLK_FRAGMENT

sudo ./reset_admin_password.sh 5uk78

The script is located in the PRO Server command line tools directory of your CrashPlan PRO Server application.

Reference Guide - User Commands