PRO Server FAQ: Support
How do I get help?
Our support team is happy to help if you can't find the answer you're looking for on the support site. You can email us at support@crashplanpro.com.
Including the following information in your support email will help us resolve your issue faster:
- Detailed description of the question or problem
- Operating system and version of relevant system(s)
- CrashPlan version number
- Screenshots are helpful in some situations
- If you are a hosted PRO Server customer, please note this
Where are the log files?
| PRO Server log file locations | |
|---|---|
| OSX | /Library/Logs/PROServer |
| Windows | C:\Program Files\CrashPlan PRO Server\log |
| Linux | /var/log/proserver |
| VMWare | enable remote support or open a port to 22 on the image |
| Solaris | /var/log/proserver |
How do I see the logs from the admin console?
Servers tab → View System Logs (in sidebar)
How is my support end date calculated?
Your entire CrashPlan PRO environment has a single support end date, even if you purchase licenses or support packs at different times. The PRO Server calculates the end date based on how many client seats you have and how much support you've purchased. This means you never have to worry about whether a particular client is eligible for updates. Learn more about the support end date calculation.
How do I resolve a "Too many open files" error?
On Linux there is a limit to how many open files you can have on the host. If (when) the server exceeds that limit then this error results. The default open file limit is quite low and will need to be increased on your host. You can see your current limit with:
ulimit -a
Your maximum is probably 1024 (or even less by default). We recommend increasing that to at least 8192.
