FAQ: Management

Can I be notified if my PRO Server goes down?

PRO Server cannot monitor itself. However, you could setup a simple monitoring service that accesses the admin web console's login page every hour or so.

What platforms does CrashPlan PRO support?

CrashPlan PRO is supported on Mac, Windows, Linux and Solaris. Full system requirements are available here.

Can I schedule when the PRO Client runs?

Yes. You can schedule the PRO Client to run all the time or only during certain hours.

Can I control the amount of system resources the PRO Client uses?

Yes. You can limit bandwidth and CPU both when the user is present and when the user is away.

Can I co-brand or customize the CrashPlan PRO Client?

Yes. Information and instructions are here.

How do I manage my PRO Server?

Manage your PRO Server from anywhere using a web browser.

Can I use my LDAP or Active Directory server to authenticate users?

Yes. PRO Server will integrate with your LDAP or Active Directory server for authenticating users.

How do software upgrades work?

Upgrading is a simple process of downloading an upgrade package and uploading it into your PRO Server. The PRO Clients update themselves automatically once the PRO Server has upgraded. You control when you upgrade.

Do I need permission from you to edit my server settings?

CrashPlan PRO Server is standalone. You have total control over your server and clients and you do not need special permission from us.

Can I access the VMware image?

We do not allow access into the Linux VM for support reasons. It's a “closed” appliance. If fact, feel free to block SSH access. No reason to have that open to world. SSH is only there for us to help you in emergencies.

Why is there a difference between the space clients consume and the mount point's disk usage?

The mount point stats are based on the disk as a whole, not just your repository directory. If there are other files on the mount point's disk, that space will be counted in the mount point's usage.

What is the Search box for?

The header of your web admin pages has a handy input box. You can search for these items:

  • All or part of a user's email address
  • User's name
  • The first part of the guid of the computer you'd like to see.

Searching for the guid is particularly handy because you'll go straight to the computer's page.

Where can I view my server logs?

  • Log into the management web application (try port 4280)
  • Click on the Servers tab
  • Click the “View Server Logs” link
  • To see all warning and error messages enter this in the filter box
 (WARNING|SEVERE)

What storage types does my platform support?

Check out the Planning Guide for information on storage types and choosing storage.

Can I use a UNC path for my mount?

Yes, if the path doesn't require a username and password. Just enter the UNC path as a local drive.

You may need to switch the CrashPlan PRO Service to run as an Administrator that has permission to use the NAS without authentication.

proserver/faq/management.txt · Last modified: 2011/06/15 12:23 (external edit)