PRO Server FAQs

• How can I try CrashPlan PRO?
• Is the free trial software the same as the "regular" software?
• How do I choose between CrashPlan+ and CrashPlan PRO?
• How is CrashPlan PRO licensed?
• Am I limited to a certain amount of space per license?
• Do I have to re-purchase licenses every year?
• How can I get support and upgrades after my first year?
• When does my support end?
• Do you offer site licenses?
• How do I buy?
• Can you host my server for me?
• Can you host a secondary destination for me?
• Do you have a partner program?
• Do you offer education or non-profit discounts?
• Can a computer with a CrashPlan (for Consumers) license back up to a PRO Server?
• If a client is acting only as a destination, does it use a seat?
• Where can I view how many seats I'm using?

• Can I install the PRO Client on the same machine as the PRO Server?
• Will CrashPlan run on FreeBSD?

• Can I back up to multiple destinations?
• Can I use a PRO Client to back up to CrashPlan Central?
• Can I control what files users back up?
• Can I back up open files?
• Does CrashPlan PRO do bare metal or full system backup or restore?
• Will backup automatically resume if a client computer goes to sleep or loses network connectivity?
• Can CrashPlan back up my database?
• Does CrashPlan do bare-metal backup or restore?
• Can a computer's data be split across multiple mount points?
• How do I make backup faster?
• What happens if I run out of space?
• Can I move a backup archive from one PRO Server to another?

• Can users restore their own data?
• Can users restore someone else's data?
• Can administrators restore data for users?
• Can I prevent administrators from restoring user data?

• Can you access my server?
• What type of encryption does CrashPlan PRO use?
• Is data encrypted when traveling to the destination?
• Is CrashPlan PRO HIPAA compliant?

• Do I have to connect to your servers to use CrashPlan PRO?
• Do you have access to my standalone PRO Server?
• Do client computers need a static IP address?
• Can I limit how much bandwidth users consume?
• Is client / server communication client push or server pull architecture?
• Can I configure which IP my PRO Server listens on?
• Does my server need a static IP address?
• Can clients reach my PRO Server from both a LAN and a WAN?

• What platforms does CrashPlan PRO support?
• Can I schedule when the PRO Client runs?
• Can I control the amount of system resources the PRO Client uses?
• Can I co-brand or customize the CrashPlan PRO Client?
• How do I manage my PRO Server?
• Can I use my LDAP or Active Directory server to authenticate users?
• How do software upgrades work?

• Do I need permission from you to edit my server settings?
• Can I access the VMware image?
• Why is there a difference between the space clients consume and the mount point's disk usage?
• What is the search box for?
• Where can I view my server logs?
• What mount types does my platform support?
• Can I use a UNC path for my mount?

• How is a forgotten user password recovered?
• Does deactivating a user remove the archive data?
• Can I move a computer to a different user account?
• How do I delete a User/Computer?
• Should I create the User Accounts ahead of time?

• How do I get help?
• Where are the log files?
• How do I upgrade the server or get help with a failed upgrade?
• How do I see the logs from the admin console?
• How is my support end date calculated?
• How do I resolve a "Too many open files" error?
• How do I troubleshoot a client that is not backing up?

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