Our Support team is happy to help if you can't find the answer you're looking for on the Support wiki or in the forums. You can email us at support@crashplanproe.com.
Include the following information when you contact Support via email to help us investigate your issue faster:
Occasionally the Support team will ask you to send us your client or server logs to get a more in depth understanding of the problem.
Archive and send the entire server log directory. These logs compress well, but if the resulting file is too large, you do not need to zip these directories and files:
If you have access to the client and the UI starts, issue the dump all command before archiving the logs. To send the logs simply archive the entire log folder and attach them to an email to support. Please provide a full description of the problem.
If you don't have access to the client and it's connected to your server, navigate to the client in the web admin and request the client logs. The latest log will be stored on your server. Archive the file and attach to an email to support.