If you have access to the client and the UI starts, then issue the dump all command. To send the logs simply archive the entire log folder and attach them to an email to support. Please provide a full description of the problem.
| Default Log File Locations | |
|---|---|
| mac | /Library/Logs/CrashPlan |
| win | C:\Program Files\CrashPlan\log |
| linux | /usr/local/crashplan/log |
| solaris | /opt/sfw/crashplan/log |
If you don't have access to the client and the client is connected to your server, then navigate to the client in the web admin and request the client logs. The latest log will be stored on your server. Archive the file and attach to an email to support.
Sometimes sending a screen shot to Support is easiest way to help us see what is happening on your CrashPlan desktop.
If you don't have a screen capture tool, don't worry: your Mac or Windows OS makes it easy to capture a screen.
| On this OS | Do This |
|---|---|
| Mac | 1. Press SHIFT + {command-key} + 4 2. Drag to the cursor to surround the area you want to capture. 3. Release the mouse to save the image will be saved to the desktop. 4. Drag the image file to your mail client. |
| Windows | 1. Press ALT + PRNSCRN to copy active window to the Clipboard. 2. Press CTRL + V to insert the image in your mail client. |