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Frequently Asked questions
Table of Contents
Frequently Asked questions
PRO Server
Licensing
Installing and Uninstalling
Backup
Restore
Security
Networking
Management
Users
Support
PRO Client
Installing and Uninstalling
Backup
Security
Networking
General
Support and Help
Frequently Asked questions
PRO Server
Licensing
How can I try CrashPlan PRO?
Is the free trial software the same as the "regular" software?
How do I choose between CrashPlan+ and CrashPlan PRO?
How is CrashPlan PRO licensed?
Am I limited to a certain amount of space per license?
Do I have to re-purchase licenses every year?
How can I get support and upgrades after my first year?
When does my support end?
Do you offer site licenses?
How do I buy?
Can you host my server for me?
Can you host a secondary destination for me?
I want to host my own server. What hardware should I get?
Do you have a partner program?
Do you offer education or non-profit discounts?
Can a computer with a CrashPlan (for Consumers) license back up to a PRO Server?
If a client is acting only as a destination, does it use a seat?
Where can I view how many seats I'm using?
Installing and Uninstalling
Can I install the PRO Client on the same machine as the PRO Server?
Will CrashPlan run on FreeBSD?
Backup
Can I back up to multiple destinations?
Can I use a PRO Client to back up to CrashPlan Central?
Can I control what files users back up?
Can I back up open files?
Does CrashPlan PRO do bare metal or full system backup or restore?
Will backup automatically resume if a client computer goes to sleep or loses network connectivity?
Can CrashPlan back up my database?
Does CrashPlan do bare-metal backup or restore?
Can a computer's data be split across multiple mount points?
How do I make backup faster?
What happens if I run out of space?
Can I move a backup archive from one PRO Server to another?
Restore
Can users restore their own data?
Can users restore someone else's data?
Can administrators restore data for users?
Can I prevent administrators from restoring user data?
Security
Can you access my server?
What type of encryption does CrashPlan PRO use?
Is data encrypted when traveling to the destination?
Is CrashPlan PRO HIPAA compliant?
Networking
Do I have to connect to your servers to use CrashPlan PRO?
Do you have access to my standalone PRO Server?
Do client computers need a static IP address?
Can I limit how much bandwidth users consume?
Is client / server communication client push or server pull architecture?
Can I configure which IP my PRO Server listens on?
Does my server need a static IP address?
Can clients reach my PRO Server from both a LAN and a WAN?
Management
What platforms does CrashPlan PRO support?
Can I schedule when the PRO Client runs?
Can I control the amount of system resources the PRO Client uses?
Can I co-brand or customize the CrashPlan PRO Client?
How do I manage my PRO Server?
Can I use my LDAP or Active Directory server to authenticate users?
How do software upgrades work?
Do I need permission from you to edit my server settings?
Can I access the VMware image?
Why is there a difference between the space clients consume and the mount point's disk usage?
What is the search box for?
Where can I view my server logs?
What mount types does my platform support?
Can I use a UNC path for my mount?
Can I be notified if my PRO Server goes down?
Users
How is a forgotten user password recovered?
Does deactivating a user remove the archive data?
Can I move a computer to a different user account?
How do I delete a User/Computer?
Should I create the User Accounts ahead of time?
Support
How do I get help?
Where are the log files?
How do I upgrade the server or get help with a failed upgrade?
How do I see the logs from the admin console?
How is my support end date calculated?
How do I resolve a "Too many open files" error?
How do I troubleshoot a client that is not backing up?
PRO Client
Installing and Uninstalling
Can I move or rename CrashPlan.app on Mac?
Can I install PRO Client on the same computer as PRO Server?
What does "CrashPlan authority is unavailable" mean?
Will CrashPlan run on FreeBSD?
Backup
Can CrashPlan back up Entourage?
Can I back up Exchange or an SQL Database?
What does it mean to back up to more than one location?
What does the message a different backup destination was selected mean?
How do I make backup faster?
Can I use a client computer as a second destination?
Will Crashplan completely fill a client destination drive?
What does the backup source archive verification do?
Why are files only being backed up once per day?
Can I back up open files?
What is VSS?
Why aren't open files being backed up?
What settings should I use to back up an open VM?
Are files locked while backing up?
How does the PRO Client handle symbolic links?
Can I back up NTFS encrypted folders?
Can I use PRO Client with an account protected by Apple's FileVault?
Can I limit the backup selection with Regular Expressions?
Where can I get more information on using Regular Expressions?
Why does backup run only when the PRO Client is open?
Can I disable the incoming backup listener by default?
What happens if my backup destination runs out of space?
How can I remove files which have been backed up?
How can I move a local backup from one directory to another?
Security
What's the difference between an account password and a data password?
If I change my data password, what happens to the data already encrypted with the original password?
What can I do if I forget the private data password?
Networking
What does "CrashPlan authority is unavailable" mean?
How do I access my mapped drives?
How does LAN detection work?
General
How is my backup stored?
What does the Compact button do?
Will CrashPlan continue to run when I am logged out or logged in as a different user?
How do I update the client software?
Can I issue the client manual commands?
What is this "Cairo" error on my Linux or Solaris client?
Why is my floppy disk drive light blinking?
Support and Help
How do I submit client log files to support?
How do I capture a screen?
faq/home.txt · Last modified: 2011/02/02 13:11 (external edit)